Terms and Conditions

Effective Date: 13.08.2024

General Information

These Terms and Conditions apply to all users of the Allflex d.o.o. website and customers purchasing products through our online store. By using our website or placing an order, you agree to be bound by these terms.

Products and Pricing

All prices listed on the website are in [Currency] and include applicable VAT. We reserve the right to change prices at any time without prior notice. All products are subject to availability.

Orders

When you place an order, you will receive a confirmation email. This email confirms that we have received your order but does not constitute acceptance. We reserve the right to cancel or refuse any order for any reason, including issues with availability or payment.

Payment

We accept payments via [insert payment methods]. All payment information is processed securely, and your card will be charged when your order is confirmed.

Shipping Policy

Please refer to our Shipping Policy section for details on delivery times and shipping costs.

Returns and Refunds

If you are not satisfied with your purchase, you may return the product within 14 days of receipt for a full refund. The product must be in its original packaging and unused. Please contact us at info@allflex.si to initiate a return.

Liability

Allflex d.o.o. is not responsible for any indirect or consequential damages resulting from the use of our products. Our liability is limited to the amount paid for the product.

Governing Law

These Terms and Conditions are governed by the laws of Slovenia, and any disputes shall be resolved in the courts of Slovenia.

Contact Information

For any questions or issues, please contact us:

•Email: info@allflex.si

•Phone: +386 41 860 190

Shipping Policy

Effective Date: [Insert Date]

Shipping Locations

We ship to most countries worldwide. If your country is not listed during checkout, please contact us at info@allflex.si.

Shipping Costs

Shipping costs are calculated based on the destination, weight, and size of the package. You will see the final shipping cost at checkout before completing your order.

Shipping Times

Domestic (Slovenia): 3–5 business days

EU Countries: 5–10 business days

International: 10–20 business days

Delivery times are estimates and may vary based on external factors such as customs processing or local postal services.

Tracking

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the delivery progress.

Customs and Duties

International customers are responsible for any customs duties or taxes imposed by their country. Allflex d.o.o. is not responsible for delays caused by customs or postal services.

Lost or Damaged Shipments

If your order is lost or damaged during shipping, please contact us immediately at info@allflex.si. We will assist you in filing a claim with the shipping carrier.

Contact Information

Allflex d.o.o.

Cesta II/25

3320 Velenje, Slovenia

Phone: +386 41 860 190

Email: info@allflex.si

VAT no: SI 67963382

IBAN: IBAN SI56 6100 0001 1455 950